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What You Should Do Before Returning Your Dry Hire Equipment?
At Pronto Hire we understand that returning dry hire equipment can involve multiple steps, and we are here to support you through the process. To ensure a hassle-free experience, we’ve compiled some helpful tips for you to follow before returning your dry hire equipment:
Clean the equipment
At Pronto Hire, we take pride in maintaining the highest standards for our equipment. Prior to every hire, we ensure the equipment is clean both inside and out. Given the nature of the jobs dry hire equipment carry out, they can get dirty especially when working in a muddy or dusty environments. We understand your time is valuable, and cleaning the equipment may not be a task you can easily fit into your schedule. That is why we offer the convenience of choosing whether to clean the equipment yourself or opting for our cleaning service at an additional fee. By providing this option, we aim to make this process more flexible for you, allowing you to focus on your projects without any added stress.
Check for damages
For all bookings we recieve, we ensure that the machines have had an inspection by our mechanics and operations team before heading out of our yard, to ensure they are in optimal condition for your use. To offer you complete transparency, we capture photographs of both the interior and exterior of the equipment at the beginning and end of every hire. Before returning the equipment, please take a moment to inspect it for any damages. If you notice any damages, or are unsure if the damaged has happened during your hire, please inform us immediately. We will assess the damages and take the necessary steps to address them, ensuring a seamless experience for you.
Organize the equipment
When returning your dry hire equipment, please ensure you have everything together to help speed up the offhire process. Check and confirm that we have received all the items. If attachments, keys or fuel caps have not been returned we'll be happy to assist in locating them to complete the final off-hire process smoothly. Any missing items will result in either a fee for replacement.
Extending your rental
Life gets busy, and we understand that schedules can change and timelines may need to be altered. If you need the equipment for a longer period of time, we kindly encourage you to let our team know. This helps us manage our inventory and ensures that we are able to provide equipment to other customers who may need it. At Pronto Hire we aim to accomodate all hire requests. In the event that we cannot extend your current booking, we are more than happy to explore alternative options that can better suit your requirements.
Communicate with us
If you have any questions or concerns about the equipment or queries on your hire term, please don't hesitate to reach out to us on 0800 PRONTO (77 66 86) or hire@prontohire.co.nz. Our team are here to help and want to ensure that you have a positive, seamless and hassle free experience with Pronto Hire.
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