You can phone us on 0800 77 66 86 (0800 PRONTO), message us from the ‘contact us’ message box on this website, or call into our Silverdale (86 Forge Rd) or Warkworth (34 Goatley Rd) hire yard.

We look forward to hearing from you!

No, but if you let us know in advance, we can do our very best to make sure the machine will be available to hire.

We do have a number of machines not on the list, and we also purchase specific machines to suit the customers’ needs. Please contact us to discuss your requirements.

You can hire the machine and return it as soon as you like although we have a minimum hire charge time of 1 day which gives you an allowance of 8 engine hours use (although some machines are unlimited hours, please ask us).

Long term hires are set at a special rate for a specified length of hire. When long term hire is requested, we work out a tailored deal to suit you as the customer, and your worksite requirements. We will provide you with the best of our machinery, in top condition.

Yes, definitely! Simply contact the hire manager at Pronto Hire and something can be arranged for you.

If the machine is not able to be used (due to inclement weather, or holiday shutdown, for example), please contact the hire coordinator at Pronto Hire by 09:00am that morning (phone or text) and depending on the machine and circumstances we may arrange to have the machine suspended for this day.

Usually this will be charged at a 50% stand-down rate, as the machine is not able to be hired elsewhere, however you’re welcome to return the machine at your own cost, and we will suspend at 100% for the day.

In peak season, when in shortage of machines, Pronto Hire has the right to decline suspense days. We are flexible and like to work in with our customers – please be in touch and we’ll do our best for you.

Certainly – please get in contact with us and we will be glad to assist!

Yes, unless otherwise stated.

If you have an account opened with us, we accept bank payment, cash, cheque, EFTPOS or credit card. Payment is due on 20th of month following invoice date.

If you do not have an account you will allow us to place a hold on your credit card or a cash payment up-front, which will include a bond, prior to the hire commencing. Then we take further payments during the hire periods (depending on the length of the hire term) and finalise it at the end of the hire period.

Please discuss your needs with us, and our friendly staff will guide you through the process.

Pronto Hire charges an environmental levy on all hires; this is to ensure we continue to provide a very high standard of cleanliness to our customers on all equipment hired.

Pronto Hire has installed and maintains advanced wash bay water recycling facilities, eliminating contaminated water entering our ecosystem. The safe and authorised disposal of spoil (clay, topsoil, gravel, organic material) along with greases and contaminants from this system and oils and solvents from machinery maintenance incurs significant cost, which can no longer be fully absorbed.

Levy’s will be charged on a tiered system based on machine weight at completion of hire:
0 to 5 T $9.50 plus GST
6 T to 12 T $14.50 plus GST
13 T and above $17.50 plus GST
Attachments and Access Gear $9.50 plus GST

There is only 1 Environmental charge per contract.

All machines are cleaned and greased when returned from hire, with the first 15 minutes cleaning included in the cost of hire.
The environmental levy enables Pronto Hire to reduce our impact on the environment by operating a sustainable recycling and waste disposal system.

It is an agreement by Pronto Hire to limit your liability for Lost, Theft and/or Damage down to $5000 + GST. There are certain circumstances that this does not cover such as wilful damage, negligence etc. For further details view Pronto Hire’s terms and conditions.

We charge 10% of the total hire cost as a Lost, Theft and Damage (LTD) waiver fee.

This can be done by contacting your insurance company and getting them to add a clause specifically mentioning hired/rental equipment and consequential loss. Please send us a copy of the certificate PRIOR to the commencement of your hire, and we will waiver the insurance fee.

Unfortunately we are unable to hire out our equipment uninsured! If you do not have your own insurance cover, we can include the machines on our policy for a small fee of 10%. See above for more information.

We have our own transporters (charged at an hourly rate, depending on the size of machine being transported) for most machinery moves, and also use other haulage contractors where necessary. We will work in with them to get you the best deal!

Smaller machines such as diggers, rollers and skidsteer loaders can be transported on a tandem trailer.

Please enquire to confirm.

Yes, this is an option.

Providing you have safe towing/transport equipment, yes you can.

Not usually, unless we have to spend significant time helping you load/unload.

We do not require you to hold any licence to operate the earthmoving equipment, but the operator needs to be suitably instructed in the safe and proper use and be competent in operating it. You may like to check if there are any specific requirements to hold WTR licences on the site where you will be working. However if you are to use them on New Zealand roads, you will be legally required to have a special-type endorsement. For clarification, we recommend you refer to https://www.nzta.govt.nz/resources/factsheets/40/

Yes this is necessary that we hold a copy of your drivers licence. Please ensure you bring this with you when you call into our office.

You must contact Pronto Hire immediately!!

We will endeavour to get the machine up and running again as soon as possible.

Contact Pronto Hire and we will arrange for the service to take place when and where suitable.

No, excavators are also informally known as diggers.

Onhire is the date and time the hire actually started. Offhire is the date and time the machine was finished with.

Pronto Hire is open from Monday to Friday, 7:00am to 5:00pm

No we are not, however arrangements can be made prior and we will do our very best to ensure your needs are fulfilled and you are well looked after!