FAQs

Do you have Questions?

Read through the Frequently asked questions below and please get in touch if there is something else you need to know

Booking Information

How do I book a machine with Pronto Hire?

You can phone us on 0800 77 66 86 (0800 PRONTO), message us from the ‘contact us’ message box on this website, or call into our hire yard at 86 Forge Road, Silverdale.

We look forward to hearing from you!

Do I have to book in advance?

No, but if you let us know in advance, we can do our very best to make sure the machine will be available to hire.

What if I want a machine that is not on your hire list?

We do have a number of machines not on the list, and we also purchase specific machines to suit the customers’ needs. Please contact us to discuss your requirements.

Hire Periods

Is there a minimum time I have to hire the machine?

You can hire the machine and return it as soon as you like although we have a minimum hire charge time of 1 day which gives you an allowance of 6 engine hours use (although some machines are unlimited hours, please ask us).

How does long-term hire work?

Long term hires are set at a special rate for a specified length of hire. When long term hire is requested, we work out a tailored deal to suit you as the customer, and your worksite requirements. We will provide you with the best of our machinery, in top condition.

Can I extend to long-term hire?

Yes, definitely! Simply contact the hire manager at Pronto Hire and something can be arranged for you.

What if I want to suspend the machine for a day?

If the machine is not able to be used (due to inclement weather, or holiday shutdown, for example), please contact the hire coordinator at Pronto Hire by 09:00am that morning (phone or text) and depending on the machine and circumstances we may arrange to have the machine suspended for this day.

Usually this will be charged at a 50% stand-down rate, as the machine is not able to be hired elsewhere, however you’re welcome to return the machine at your own cost, and we will suspend at 100% for the day.

In peak season, when in shortage of machines, Pronto Hire has the right to decline suspense days.  We are flexible and like to work in with our customers – please be in touch and we’ll do our best for you.

Pricing & Payment

Can I work out a special hire rate with Pronto Hire?

Certainly – please get in contact with us and we will be glad to assist!

Are all prices excluding GST?

Yes, unless otherwise stated.

What are my payment options?

If you have an account opened with us, we accept bank payment, cash, cheque, EFTPOS or credit card. Payment is due on 20th of month following invoice date.

If you do not have an account you will allow us to place a hold on your credit card or a cash payment up-front, which will include a bond, prior to the hire commencing. Then we take further payments during the hire periods (depending on the length of the hire term) and finalise it at the end of the hire period.

Please discuss your needs with us, and our friendly staff will guide you through the process.

Lost, Theft and Damage (Insurance)

What is this?

It is an agreement by Pronto Hire to limit your liability for Lost, Theft and/or Damage down to $3000 + GST. There are certain circumstances that this does not cover such as wilful damage, negligence etc. For further details view Pronto Hire’s terms and conditions clause 17.

How do you charge Lost, Theft and Damage?

We charge 10% of the total hire cost as a Lost, Theft and Damage (LTD) waiver fee.

How do I arrange my own insurance?

This can be done by contacting your insurance company and getting them to add a clause specifically mentioning hired/rental equipment. Please send us a copy of the certificate PRIOR to the commencement of your hire, and we will waiver the insurance fee.

Do all machines have to be insured?

Unfortunately we are unable to hire out our equipment uninsured! If you do not have your own insurance cover, we can include the machines on our policy for a small fee of 10%. See above for more information.

Transport

How much do you charge for delivery and pickup?

We have our own transporters (charged at an hourly rate, depending on the size of machine being transported) for most machinery moves, and also use other haulage contractors where necessary. We will work in with them to get you the best deal! 

Smaller machines such as diggers, rollers and skidsteer loaders can be transported on a tandem trailer.

Please enquire to confirm.

Can I arrange my own transport?

Yes, this is an option.

Can I freight the machine myself?

Providing you have safe towing/transport equipment, yes you can.

Is there a charge if I arrange my own transport?

Not usually, unless we have to spend significant time helping you load/unload.

Licenses

Do I need a license to drive your machines?

We do not require you to hold any licence to operate the earthmoving equipment, but the operator needs to be suitably instructed in the safe and proper use and be competent in operating it. You may like to check if there are any specific requirements to hold WTR licences on the site where you will be working. However if you are to use them on New Zealand roads, you will be legally required to have a special-type endorsement. For clarification, we recommend you refer to https://www.nzta.govt.nz/resources/factsheets/40/

Do I need to bring my drivers license when I sign the hire contract?

Yes this is necessary that we hold a copy of your drivers licence. Please ensure you bring this with you when you call into our office.

Repairs & Servicing

What do I do if a machine breaks down?

You must contact Pronto Hire immediately!!

We will endeavour to get the machine up and running again as soon as possible.

What do I do if it looks like the machine is due for a service?

Contact Pronto Hire and we will arrange for the service to take place when and where suitable.

Terminology

Is there a difference between excavators and diggers?

No, excavators are also informally known as diggers.

What is onhire/offhire?

Onhire is the date and time the hire actually started. Offhire is the date and time the machine was finished with.

Trading Hours

What are your trading hours?

Pronto Hire is open from Monday to Friday, 7:00am to 5:00pm

Are you open on public holidays?

No we are not, however arrangements can be made prior and we will do our very best to ensure your needs are fulfilled and you are well looked after!