Frequently Asked Questions about Pronto Hire
Equipment Hire FAQ’s
How do I book a machine with Pronto Hire?
This can be done on our website. Alternatively, you can drop in, phone us on 0800 77 66 86, or email email@example.com
We look forward to hearing from you!
Do I have to book in advance?
No, but if you let us know in advance, we can do our very best to make sure the machine will be available to hire.
What if I want a machine that is not on your hire list?
We do have a number of machines not on the list, and we also purchase specific machines to suit the customers’ needs. Please contact us to discuss your requirements.
Is there a minimum time I have to hire the machine?
We generally work on a 6-hour day, so excess time after this will be charged on an hourly basis. Please enquire about a specific machine.
How does long-term hire work?
Long term hires are set at a special rate for a specified length of hire. When long term hire is requested, we work out a tailored deal to suit you as the customer, and your worksite requirements. We will provide you with the best of our machinery, in top condition.
Can I extend to long-term hire?
Yes, definitely! Simply contact the hire manager at Pronto Hire and something can be arranged for you.
What if I want to suspend the machine for a day?
If the machine is not able to be used (due to inclement weather, or holiday shutdown, for example), please contact us by 09:00am that morning (phone or text) and we may arrange to have the machine suspended for this day.
Usually this will be charged at a 50% stand-down rate, as the machine is not able to be hired elsewhere, however you’re welcome to return the machine at your own cost, and we will suspend at 100% for the day.
In peak season, when in shortage of machines, Pronto Hire has the right to decline suspense days. We are flexible and like to work in with our customers – please be in touch and we’ll do our best for you.
Pricing & Payment
Can I work out a special hire rate with Pronto Hire?
Certainly – please get in contact with us and we will be glad to assist!
Are all prices excluding GST?
Yes, unless otherwise stated.
What are my payment options?
If you have an account opened with us, we accept bank payment, cash, cheque, EFTPOS or credit card. Payment is due on 20th of month following invoice date.
For cash customers (without an account application filled out), we usually require a bond up-front, then the remainder to be paid within 7 days of invoice date.
Please discuss your needs with us, and our friendly staff will guide you through the process.
How do you charge insurance?
Insurance is charged at 8% of the total hire charge, unless you can provide a current insurance certificate to waiver this fee (see next FAQ)
How do I arrange my own insurance?
This can be done by contacting your insurance company and getting them to add a clause specifically mentioning hired/rental equipment. Please send us a copy of the certificate PRIOR to the commencement of your hire, and we will waiver the insurance fee.
Do all machines have to be insured?
Unfortunately we are unable to hire out our equipment uninsured! If you do not have your own insurance cover, we can include the machines on our policy for a small fee of 8%. See above
How much do you charge for delivery and pickup?
We have our own transporter (charged at an hourly rate) for most machinery moves, and also use local haulage contractors where necessary. We will work in with them to get you the best deal! Please enquire to confirm.
Can I arrange my own transport?
Yes, this is an option.
Can I freight the machine myself?
Providing you have safe towing/transport equipment, yes you can.
Is there a charge if I arrange my own transport?
Not usually, unless we have to spend significant time helping you load/unload.
Do I need a license to drive your machines?
You do not need any license to operate the earthmoving equipment, however if you are to use them on New Zealand roads, you will be legally required to have a special-type endorsement. For clarification, we recommend you refer to www.nzta.govt.nz/licence/getting/special-type.html
Do I need to bring my drivers license when I sign the hire contract?
Our insurance company requires us to take a copy of the drivers license, so they can cover us in the unlikely event of damage/accidents. Please ensure you bring this with you when you call into our office.
Repairs & Servicing
What do I do if a machine breaks down?
You must contact Pronto Hire immediately!!
We will endeavour to get the machine up and running again as soon as possible.
What do I do if it looks like the machine is due for a service?
Contact Pronto Hire and we will arrange for the service to take place when and where suitable.
Is there a difference between excavators and diggers?
No, excavators are also informally known as diggers.
What is onhire/offhire?
Onhire is the date and time the hire actually started. Offhire is the date and time the machine was finished with.
What are your trading hours?
Pronto Hire is open from Monday to Friday, 7:00am to 5:00pm
Are you open on public holidays?
No we are not, however arrangements can be made prior and we will do our very best to ensure your needs are fulfilled and you are well looked after!
The information above contains general information and is to be used as a guide only.
Whilst we try to ensure that all the information contained in it is complete and up to date, we make no warranties as to the accuracy of such or any other aspect of the information, and accept no responsibility for any loss or damage you may suffer as a result of your reliance on any part of it.